Que.1 What do you know about Call Center?
Ans.1 A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

Importance of Call Centers for Telemarketer Industry. Call centers show that telemarketing is a sector of the marketing industry that has the potential to fuel the success of a business. The most important aspect of any company is its customers, which involves both creating and maintaining relationships.


Que.2 Define Inbound Call Center and Outbound Call Center.

Ans.2 An Inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as
well, although calls may be made from employees rather than customers.
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer)
rather than outbound calls. A call center may handle either inbound or outbound calls

An Outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or
client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact
list updating, surveys or verification services.

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